1. Intelliware

We, Intelliware, are a leader supplier that offers you products such as lock cylinder, door handle and other hardwares. We ensure that your details are handled in a responsible manner. When you visit our website, we collect data in order to provide you with the best possible service. We will make every effort to keep your personal data private, as described in the General Data Protection Regulation Act (GDPR). You can read about what data we collect and what we use it for in this privacy statement. We will let you know for how long we keep the data, with which parties they are shared and what your rights are.

If you have any questions about this privacy statement, you can always contact us by phone or e-mail.

Responsible for the collection of your data:


Room 902, Block C, Rongzhi Building, No.4, Longshan Road, Xinwu District, Wuxi(214028), China

+86 0510 82799061

[email protected]

Intelliware includes the following website: www.intelliwarelock.com

2. Purpose  and legal grounds

We collect data from you on the basis of the contractual agreement between you and Intelliware. Example: in order to be able to process your orders and/or quotations in good order, we need your address details.

We analyse your behaviour on our website in order to tailor our service to you. For this purpose, we collect data on the basis of ‘legitimate interests’, i.e. a commercial interest.

We collect data for an account, for contact via the contact form, actions, personal advice, visits to our website,  security, Wi-Fi and cameras.We also process personal data since we are legally obliged to do so, such as data relating to VAT.

3. Provision of data to third parties

We do not sell your data to third parties and only provide them when this is necessary for the execution of our mutual agreement. Example: the deliverer or supplier who will deliver your order will receive your address information so that a correct delivery can take place.

4. Retention periods

We do not retain your personal data longer than is necessary to achieve the purposes for which your data is collected.

We will retain your account and related data until you make a request to delete it.

In order to meet the obligations of the Tax and Customs Administration, we store administrative work (invoices, payment details, order details,..) for seven years.

If we receive personal data from you because you apply to our company, respond to a vacancy or otherwise express an interest in performing work for us, we will process your personal data to provide you with requested information and maintain contact in the context of the application process. Your personal data will only be used these purposes. The personal data we receive from you will be stored for a maximum of four weeks after the application procedure. After this period your data will be deleted. If we wish to keep these data for a longer period of time, we ask for your permission to do so.

5. Your rights

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by Intelliware. You also have the right to data transfer. This means that you can submit a request to us to send the personal data that we have at your disposal in a computer file to you or another organisation mentioned by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to [email protected]. We will respond to your request as quickly as possible, and certainly within four weeks.

We would also like to draw your attention to the fact that you have the possibility to file a complaint with the national supervisor, the Data Protection Authority (DPA). This can be done via the following link: https://www.gegevensbeschermingsautoriteit.be/verzoek-klacht-indienen.

6. Protection

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us immediately.

This privacy statement was last updated on 08-09-2023. The privacy statement can be changed at any time. This will be announced on this page. If you want to stay informed about our privacy policy, we advise you to read this page regularly.